FAQ

Where are you located?

* We run the business from our home in Wakerley. It's a suburb between Manly and Carindale.

I have found a lens on your website I would like to hire – what now?

* There are several ways you can reserve a piece of equipment to hire. The easiest way is to complete the online booking form and one of our staff will process your booking and confirm with you within 24 hours.
* If you need something urgently, please phone us and we can process your booking over the phone.
* When placing your booking, please nominate the equipment you would like to hire as well as the dates, pick up and drop off times.
* We will then contact you to organise a pick-up point to collect your items and pay for the hire in person. If you are unable to collect in person, we can process your booking over the phone via credit card and arrange to have the equipment couriered to you and back to us again.
* You will also be asked to sign a Terms and Conditions document before being able to hire your equipment.

Do I have to pay insurance?

* Insurance is optional. Insurance purchased through BCH gives you peace of mind and protects you from liability for unintentional damage to the rental item after paying an excess (equal to 10-20% of the replacement cost).
* Insurance costs 10% of the rental price on lenses/accessories and 15% on camera bodies
* If no insurance is purchased, you will be responsible for the full cost to repair damage to the equipment.

Do I have to pay a bond?

* No you don't. However, for security purposes we require credit card details to be left upon collection of the equipment, along with a photocopy of some photo ID such as Licence or Passport (NOT Student ID's).  For high value equipment (greater than $1000 we will also require a photocopy of 2 different utilities bills showing your name and address on them.  If you do not have a credit card, we will require a cash bond. The cash bond required will be different depending on how much equipment you wish to rent.

How can I pay for the equipment?

* EFTPOS, Direct Deposit or Cash.

Does the camera come with a charger?

* Sure does, every camera comes standard with a charger and one battery. We do our best to have the battery fully charged for you too.

Can I take the equipment out of the country?

* Yes you can. You will need to ensure that it is covered under your travel insurance, as once the equipment has left Australia it is no longer covered by BCH insurance. You will also need to advise BCH of your intention to take the equipment overseas.

I want to hire a camera for the weekend – when do I pick it up and drop it off?

* You can collect your item after 12pm on a Friday afternoon and you must return it by 12pm on a Monday morning. If you return it later than this you may be charged the full daily rate for the Monday. If you're planning to return the equipment before 9:30am please inform us at the time of making the booking.

You won’t believe it, I’ve dropped the lens and busted it and didn’t take out insurance… what will happen now?

* Sorry to say, if you damage the equipment, you’ve bought it. All our equipment is supplied in heavy duty packaging to minimise damage. It must be kept in mind that this equipment is fragile and should be treated carefully. If you have damaged a piece of equipment, it will be sent for assessment and if it can be repaired, you will be charged for the repair. If it is beyond repair you will be charged the Recommended Retail Price to replace the item. If the equipment can be repaired you will also have to pay the hire fees for the duration of its repair, as it will be out of action and not able to be hired by anyone else. If this sounds like too much trouble and money, it’s easier just to be extra careful and gentle with it or purchase insurance.

Exactly what are the time periods for a day, week and a month when hiring?

* A daily rate is a full 24 hour period, which begins when the item is collected. That item must then be returned by that same time the following day.
* A week is a full 7 day period which begins when the item is collected. That item must be returned by that time 7 days thereafter.
* A month is a 4 week period which begins when the item is collected. That item must be returned by that time 4 weeks thereafter.

Why should I hire from Brisbane Camera Hire?

* Brisbane Camera Hire has an excellent range of camera bodies, lenses, lighting, tripods and other accessories for hire as well as other consumables such as memory cards for sale.
* We have a passion for photography and rent out our equipment at very affordable prices as we like to see people pursuing their love of photography.
* Photographic equipment can be expensive and this often precludes people from being able to afford to enjoy their hobby, however we ensure our rates are low enough to give everyone a chance to try out different equipment.
* Brisbane Camera Hire also gives you the opportunity to test out a particular camera or lens that you might be interested in buying. This way you can make sure it meets your needs before spending hundreds or even thousands of dollars purchasing it.